Frequently Asked Questions

Are you unsure about what happens when working with one of our nutritionists and dietitians?

Find out the answers in our FAQs below…

Nutrition Consultation FAQS

  • Our FREE 15-minute discovery calls are where we learn a little bit more about what brings you (or your loved one) to see a dietitian and what your/their goals and expectations are. We can also talk through any other queries you may have to ensure that our service is the right fit for you.

    Based on your needs, we will then match you with the best dietitian to help you reach your goals. Once matched, your dietitian will then contact you directly to book you in for a 60 minute initial consultation.  

    Alternatively, you may also wish to use your Discovery Call to speak directly with your ‘matched’ dietitian, to ensure you both click and are the right fit for each other.

    Please note that we are unable to provide any nutrition advice during our 15 minute discovery calls.

  • To help you get the most out of your appointment with ABC Nutrition, we’ve put together a nutrition assessment form for you to complete before your first appointment. This will help us to gain a better understanding of your medical history, lifestyle and eating patterns. We are not here to judge - there are no right or wrong answers.

    This form will be sent out to you via email, once you have booked in to see us. By filling out this form ahead of time, we can spend more time focusing on YOU and what really matters during your first consultation, rather than collecting information!

    You will also receive a copy of our service agreement.

    If you have any questions at any time, please contact us.

  • We offer a client-centered approach and will put your needs first! Your initial consultation is where we learn more about you and what makes you tick. We will review your completed online nutrition assessment with you and talk with your to understand more about what your needs and expectations are. Once we have an understanding of what’s important to you, we will work together to develop a set of personalised goals and strategies, based on your nutrition and health needs.

    We believe ‘slow and steady wins the race’ - with small and gradual changes being more sustainable in the long-term. Your dietitian will work with you to break big goals down into smaller, more achievable actions. During this session, your dietitian will provide you with plenty of helpful information to help you reach your goals and also provide you with education about the importance that nutrition plays in various health conditions.

    Is one consultation all I need?

    Think of your initial consultation as the first chapter, not the whole story. While the initial session is a great launch point, sustained progress often comes from ongoing support and collaboration.

    Regular check-ins allow us to celebrate progress, navigate any challenges, and adjust your eating patterns and behaviours as your needs evolve.

    Together, we’ll build momentum — one smart choice at a time.

  • Not exactly — and that’s a good thing! We’re all about flexibility and supporting you to build lasting, healthy habits. Rather than a rigid meal plan, which our experience shows us is hard to follow for most people, we focus on giving you the tools and confidence to make nourishing food choices that suit your lifestyle.

    You’ll receive a wide range of nutritious meal and snack ideas, plus practical tips to help you create satisfying meals at home, on the go, or while dining out. Our goal is to help you feel empowered, not restricted.

    Can I still get a personalised meal plan?

    Absolutely! If a structured plan feels right for you, we’re happy to create a tailored option based on your unique needs and goals. This service is available for an additional fee, depending on your requirements — just mention it during your consultation and we’ll guide you through the process.

    Not sure what’s right for you?

    Let’s connect! We offer a complimentary 15-minute Discovery Call to chat about your needs and see what kind of support fits best.

  • Our follow-up appointments are where we focus on and refine your goals and actions even further based on how you have been progressing. They are also an opportunity to provide more in-depth education and tools, and provide an opportunity for further monitoring and adjustments.

    While our initial consultation establishes your baseline, our follow-ups allow for the evaluation of progress and identifying any challenges faced. This adaptive approach ensures that the approach we take remains relevant and effective over time.

    Additionally, follow-up appointments promote accountability. Regular check-ins can help motivate you to stay committed to your goals. Follow-up sessions also provide a platform for education. As you begin to implement new tools, you may encounter questions or need clarity on specific topics. Follow-ups allow you to address these concerns with your dietitian.

    Follow-up appointments can sometimes also reveal underlying issues that may not have been apparent during the initial consultation. Adjustments such as addressing food intolerances, managing nutritional deficiencies, or adapting plans for specific lifestyle changes can be addressed in more detail.

    The pace you work at with your dietitian is entirely up to you, and because of this we offer a range of packages and programme tailored to suit your needs.

  • Head over to our fees page to find out more information about our pricing.

    We also offer a range of packages, which come at a discounted rate. You can discuss which package is best for you, during your initial consultation with your dietitian.

    At the end of your session, you will be emailed a copy of your invoice. As part of our service terms (Refer to ‘The Fine Print’ below), we require all invoices to be paid in full within 24 hours of your consultation.

    Do you heave Healthcare Insurance?

    Nutrition services provided by an NZ Registered Dietitian may be eligible for rebates from some private health insurance providers depending on your insurance fund or level of cover. Contact your health insurer to see if you are eligible.

  • We believe in matching you with the best dietitian to meet your unique health and wellness needs. Based on your goals and medical history, we will connect you with a dietitian who is experienced in working with clients with your specific medical concern and/or goals.

    When required, this may mean that we are only able to offer telehealth services, if your health needs best match those covered by a dietitian outside of your location. However, we will always let you know ahead of time, and it is your choice should you wish to progress making a booking with us.

    We also know how important it is to get the right ‘fit’ when it comes to working with a healthcare professional. If you are unsure about whether the dietitian you have been matched with, is the best fit for you, your matched dietitian can give you a FREE 15-minute Discovery Call to see if you both click.

    You can find out more about our team members by heading over to our ‘About Us’ page.

  • Wherever you are located in NZ our team is here to help. 

    Our dietitians and nutritionists are located throughout New Zealand. We see clients in-person at clinics in Auckland (Mt Eden, Papakura and Milford) and Taupo.

    We also offer telehealth appointments for those outside of clinic locations.

 

Terms of service

By booking an appointment with ABC Nutrition, you are agreeing to our Terms of Service which can be viewed and downloaded here.

Financial Policy

An invoice will be sent to you at the completion of your initial nutrition assessment. You can pay via online banking or Stripe (for credit card payments). Payments must be received by ABC Nutrition within 24 hours of your completed appointment.

Failure to make payment within the 24-hour period may result in your outstanding payment, being transferred to a Debt Collection Agency for retrieval. If you default on payment, you are liable to pay all costs associated with collecting payment. Future appointments will also be canceled until your payment has been received.

All packages are to be paid in full at the time of purchase. Package payments are non-refundable and unused sessions are unable to be transferred or redeemed for cash.

Cancellation Policy

Helping you reach your health and wellness goals is important to us. We appreciate that from time to time you may need to cancel an appointment. Where possible, we kindly ask that you provide at least 24 hours’ notice of a cancellation, to allow other clients the opportunity to make an appointment.

  • If you cancel your appointment 24 hours or more before your scheduled appointment time, there will be no cancellation charge.

  • If you cancel your appointment within 24 hours, we will ask that you kindly pay a 50% cancellation fee.

Please note that for our packages, any sessions not attended or canceled within the 24-hour notice period will become void.

If you are running late, we may not always be able to complete the full consultation, but we always appreciate a phone call or text to let us know. This will help us accommodate any changes which may be required.