Frequently Asked Questions

Are you unsure about what happens when working with one of our nutritionists and dietitians?

Find out the answers in our FAQs below…

Nutrition Consultation FAQS

Terms of service

By booking an appointment with ABC Nutrition, you are agreeing to our Terms of Service which can be viewed and downloaded here.

Financial Policy

An invoice will be sent to you at the completion of your initial nutrition assessment. You can pay via online banking or Stripe (for credit card payments). Payments must be received by ABC Nutrition within 24 hours of your completed appointment.

Failure to make payment within the 24-hour period may result in your outstanding payment, being transferred to a Debt Collection Agency for retrieval. If you default on payment, you are liable to pay all costs associated with collecting payment. Future appointments will also be canceled until your payment has been received.

All packages are to be paid in full at the time of purchase. Package payments are non-refundable. Unused sessions are unable to be transferred or redeemed for cash.

Cancellation Policy

Helping you reach your health and wellness goals is important to us. We appreciate that from time to time you may need to cancel an appointment. Where possible, we kindly ask that you provide at least 24 hours’ notice of a cancellation, to allow other clients the opportunity to make an appointment.

  • If you cancel your appointment 24 hours or more before your scheduled appointment time, there will be no cancellation charge.

  • If you cancel your appointment within 24 hours, we will ask that you kindly pay a 50% cancellation fee.

Please note that for our packages, any sessions not attended or canceled within the 24-hour notice period will become void.

If you are running late, we may not always be able to complete the full consultation, but we always appreciate a phone call or text to let us know. This will help us accommodate any changes which may be required.